Customer Service Is Not Marketing..But It Should be!
The biggest mistake a brand or company can make on social media is not responding *properly* to comments and complaints on their page.
Consider how your brand is being perceived by your response?
You can manage the feedback that is given and use the opportunity to resolve the issue and gain important insight into what’s not working in your business.
Watch this excellent video to get a better understanding of how social media customer care is essential for your brand and business’ success…